FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

When will my ThinkInk device ship?

Your ThinkInk device ships within 3–5 business days after your first subscription payment is received. You’ll get a tracking number once it’s on its way!

Can I return the device if I change my mind?

Yes! We offer a 30-day risk-free trial. If you’re not satisfied, return the device in good condition within 30 days for a full refund.

What is the $100 device deposit?

If you choose the monthly plan, a $100 refundable deposit is charged when you sign up. It’s refunded if:

  • You return the device in good condition within 12 months
  • Or, after 12 months of continuous subscription

If you choose the yearly plan, there’s no deposit required.

What happens to the deposit after 12 months?
  • Keep the device after 12 months? You own it — and automatically get your $100 deposit back.
  • Return the device before 12 months? You get your $100 deposit refunded, as long as it’s in good condition.
  • Return the device after 12 months? You already own it and your deposit’s been refunded — but send it back in good condition and we’ll give you $75 extra as a thank-you bonus.

Orders

Below are some of are common questions about orders

Do I own the ThinkInk device?
  • With the yearly plan, you own the device immediately.
  • With the monthly plan, you own it after 12 consecutive months.
Can I customize my device?

Yes — when you subscribe with the yearly plan, you get a brand-new, customizable device (color, personalization options, etc. if applicable). Monthly subscribers may receive a gently used or refurbished device.

Can I cancel my subscription?

Yes! Monthly plans can be cancelled anytime. Yearly plans are prepaid and non-refundable after the 30-day trial.

Products

Below are some common questions about our products

What is ThinkInk?

ThinkInk is a distraction-free, paper-like smart notebook powered by AI. Designed for PreK–5 learners, it helps kids learn through handwriting, personalized activities, and minimal screen time.

What does the subscription include?

Your plan includes:

  • The ThinkInk device
  • Unlimited access to our AI-powered educational software
  • Support for up to 3 child profiles
Is the content tailored to my child’s needs?

Yes! ThinkInk adapts to your child’s age, learning style, and pace. It provides auto-graded activities, progress insights for parents, and AI-generated lessons — all designed to grow with your child.

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